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In any of the cases described below, please, contact us so that we may help you. 1. Our studies, based on our clients feedback, have shown that our collar is not working for 5% of the dogs, due to their temperament. If this happens – please, do not worry and contact us. 2. There must always be a gap between the collar and the dog's neck, so that one finger can fit comfortably. When you've determined the desired collar length, cut the excess with scissors and light the end with a light flame to stop the threads from unraveling. 3. Under no circumstances, you must not attach a leash to the anti barking collar! 4. If the collar stopped to beep or vibrate - try to use another battery, perhaps the charge of the battery is not enough and, because of this, the collar does not work properly. Periodically disassemble the device to clean the dog hair that tangled around the axle from the vibration unit, so that the collar will vibrate again. 5. If the collar often enters in the 1 minute protection mode, then you must decrease the sensitivity level, by pressing the “-” button! 6. Don’t forget adding the probes on the collar before putting it on your dog’s neck! 7. Do not use the collar when you wash the dog/ if he plays near pools or lakes/ in heavy rain! 8. Do not allow the dog to chew the collar!






