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Every function has different levels, adjust the sensitivity of bark collar from the lowest gear, then choose the function and level that are most suitable for your pet according to its reaction. Say "NO!" loud and clear every time the dog barks. This will help the dog to make the connection between the impulse and the word "NO"In any of the cases described below, please Contact Us and we will offer a proper solution of refund/replacement that will definitely satisfy you. 1. Based on 200.000+ sold units, our studies have shown that the collar is not working for 4% of the dog's temperament. If you faced this problem - please contact us for refund. 2. Charge the device before use for 2-3 hours with 5V / 1A input only to prevent the charging damage. The collar works about 10-14 days with 1 battery charge 3. Periodically disassemble the device to clean the dog hair that tangled around the axle for the vibration unit if the collar stopped to vibrate. 4. The strap should be adjusted so that one finger can fit comfortably between it and your dog's neck. 5. Check the sensitivity level, reduce it if the collar responds to the third-party noise or increase it if it does not detect your dog's barks.







